01
Impossible to listen to every call
With hundreds of managers and thousands of conversations, QA was selective and always late.
PropTech / Sales quality control
AI Analytics
ai-analytics.tochnodev.ru
AI review of sales-floor calls: a head-of-sales checklist for every dialog, average scores by team and manager, and a breakdown of what worked / what to reinforce. Live TOCHNO dashboard on real residential projects.
Client
Developer (sales teams by residential project)
Timeline
Pilot on a live sales line
2,300+
calls in the review loop
88
managers under control
17+
checklist criteria per call
1 click
jump from review to CRM
PythonGPT APIREST APIWebSocket
Pain points
What the client was struggling with
02
No shared quality scale
Scoring depended on the coach: what counted as a solid contact or objection handling varied by person.
03
Hard to see where the script breaks
Leaders saw conversion but not which stage (budget, goal, next step) was systematically weak across the team.
Solution
What we delivered
We built the TOCHNO web analytics: AI scores every call against the sales checklist, aggregates results by department and manager, and produces a written coaching brief with a jump into CRM.
Quality control dashboard
Periods, period comparison, filters by sales team and manager, summary: scored / excluded / filtered before checklist.
Checklist matrix
Breakdown by teams and managers: contact, framing, dialog, budget, goal, timing, presentation, objections, next step, and more.
Call card
Duration, turns, scoring status, and “What worked” / “What to reinforce” blocks with concrete wording.
CRM link
Open the contact card from the call review without hunting for the recording.
Interface
Product screenshots
Agent dashboard
Summary of clients, tasks, and active deals.
Deal funnel
Stages from first contact to reservation.
Project materials
Documents, floor plans, and programs in one section.
Outcome
What the client got
In production: thousands of calls reviewed by AI against a single checklist
- End-to-end quality control without listening to every recording
- Clear weak script stages by team and manager
- Per-call review with coaching recommendations
- Analytics linked to the CRM lead card
Discuss a project
Ready to discuss
the details?
Tell us about the task — we’ll propose a solution and show how it works in practice.
Individual entrepreneur Bogatov Danil Petrovich · Krasnodar · B0002350@yandex.ru